Screen recording, made-up data
Log a request while the caller is on the line
Find the caller and the place by search, say what happened, read the details back, then log the request and land on its own page with a reference.
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AJAEX CAFM
AJAEX CAFM in action.
Nine short screen recordings of AJAEX CAFM, a browser-based service desk and facilities management application. Each one shows a single step.
Every clip is a screen recording using made-up data. The voiceover is AI-generated. Captions are in the video and available as a caption track.
The nine clips
Screen recording, made-up data
Find the caller and the place
Search for the caller and pick the match, do the same for the place, and both stay with the request.
Screen recording, made-up data
AI suggests, you decide
AI suggests, you decide: a suggested service appears from the description and stays unchosen until the agent clicks it.
Screen recording, made-up data
Site guidance beside the form
The site’s questions appear in the form and the site’s notice appears in the side panel.
Screen recording, made-up data
Check for repeats
Before logging, a list shows this caller’s recent requests; confirm you have checked, and then you can log the request.
Screen recording, made-up data
Read the details back
The read-back step shows who, where and the service path. On the service desk, the request can't be logged until the details are read back.
Screen recording, made-up data
A matched request becomes a work task
A matched request becomes a work task; with no match it waits in Needs triage.
Screen recording, made-up data
Triage, assign, resolve, close
Change a request's priority and give a reason, then triage it, assign it to a named person, resolve it, and a manager closes it, with each step recorded in the request.
Screen recording, made-up data
Keep the history with the request
A shared update, an internal note, and a change with its reason are all kept with the request.
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